Scale collections with intelligent certainty
The premium operating system for modern debt collection agencies. Automate QA, ensure Reg F compliance, and onboard agents 3x faster with AI-driven workflows.
100%
Call Coverage
24/7
AI Monitoring
-40%
Risk Exposure
James D.
98/100 QASarah M.
warning AlertThe Performance Engine
Plancket replaces fragmented tools with a single closed-loop system. From analysis to training, we automate the complete agent lifecycle.
Analyze
AI scans 100% of calls for tone, compliance, and script adherence.
Identify
Risks and skill gaps are instantly flagged for review.
Train
Targeted micro-lessons are auto-assigned to fix the specific gap.
Grow
Performance is tracked over time, verifying the skill is learned.
The Complete Growth System
Fragmented tools are hurting recovery
The old way relies on luck. The Plancket way relies on intelligent systems.
The Legacy Gap
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Manual QA Sampling Only 1-2% of calls are ever reviewed.
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Reactive Compliance Issues are found after the lawsuit is filed.
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Slow Ramp Time New agents take 3+ months to become profitable.
The Plancket Standard
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100% Automated Coverage AI analyzes sentiment and script compliance on every call.
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Instant Intervention Managers are alerted to risks in real-time.
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Smart Onboarding Guided flows reduce ramp time by 50%.
Adaptive Learning
Training modules that automatically assign based on QA gaps.
Accelerated Onboarding
Get agents on the phone faster with confidence and compliance.
Revenue Tracking
Link QA scores directly to dollars collected per agent.
Holistic Agent Lifecycle
Solve Core Debt Collection Challenges
Replace fragmented tools with Plancket's unified AI platform. From new hire to top performer, we automate the path to success.
Compliance QA
Ensure 100% adherence to FDCPA and Reg F. AI monitors every call, flagging risks instantly.
Targeted Training
Auto-assign micro-learning modules based on QA gaps. Turn failures into coaching moments.
Performance Data
Visualize recovery rates alongside compliance scores. Identify your true top performers.
Rapid Onboarding
Ramp agents in days, not weeks. Structured paths ensure floor-readiness at record speed.
Precision analytics for modern operations
Identify compliance risks before they escalate. Monitor 100% of agent calls with real-time coaching and revenue forecasting in one unified view.
Plancket Copilot Beta
Conversational Analytics Engine
Operations Overview
Real-time performance metrics
Agent Performance
Plancket AI Insights
Agent Sarah M. missed "Mini-Miranda" in 20% of recent calls.
New negotiation script increased Team Alpha recovery by 10%.
High abandonment expected 2-4pm. Suggest shifting breaks.
Alerts
Top Performers emoji_events
Close the knowledge gap instantly and automatically
Plancket creates a self-improving learning system that grows with your team.
Fast Onboarding Flows
Structured learning paths for new hires. Get agents productive in days, not weeks.
AI Coaching Suggestions
AI analyzes call transcripts and suggests the top-3 micro-lessons for each agent.
Living Knowledge Base
Centralized wiki with feedback-enhanced content. Every question makes it smarter.
From error to mastery in minutes
Automated remediation closes performance gaps before they become problems.
Enterprise-Grade Configuration
Powerful tools designed for complex workflows and compliance requirements.
Logic Tree Builder
Build complex evaluation schemas with nested conditions and branching logic.
Industry Templates
Start fast with FDCPA, Reg F, and industry-specific compliance templates.
Automated Coaching
Set thresholds for automatic training assignments. Let AI handle the routine.
Agent Trajectory
Performance & Growth Path
Track agent development from onboarding to top performer with integrated AI analytics and automated training assignments.
James Davison
Analysis Stream
AI Coach
System detected a pattern of missed rebuttals in last 3 calls.
Advanced Rebuttals • 12 min
Performance Trend (Last 6 Months)
Track QA scores and collection amounts over time
Recent Milestones
Why leading agencies choose Plancket
Built for compliance-first agencies that need enterprise-grade quality assurance without enterprise complexity.
Risk-Free Assurance
100% call coverage with automated FDCPA and Reg F compliance monitoring. Every call screened, every violation flagged instantly.
- check_circle Real-time violation detection
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- check_circle Automated remediation workflows
Agent Growth & Retention
Turn coaching into a continuous, automated process. AI-powered insights help agents improve without micromanagement.
- check_circle Personalized micro-lessons
- check_circle Skill-based career progression
- check_circle Transparent performance tracking
Rapid Deployment
Go live in days, not months. Pre-built templates and intuitive configuration get you up and running fast.
- check_circle Industry-specific templates
- check_circle Simple API integrations
- check_circle Dedicated onboarding support
AI Quality Analysis
ID: #8829-XJ • 02:14
Mini-Miranda Disclosure
Agent clearly identified debt collector status within first 15 seconds. Proper disclosure maintained throughout call.
Right to Dispute
Agent mentioned 30-day validation period correctly and explained consumer rights clearly.
Sentiment Alert Coaching Opportunity
AI detected rising tone volume at 02:14. Customer showed signs of frustration. Consider de-escalation training.
Every call gets the same level of scrutiny - automatically. No sampling, no blind spots.
Streamlined QA Workflow
The manager dashboard is designed for speed. Review flagged calls, coach agents, and maintain compliance—all in one place.
Call Review Mode
Agent: Sarah M. • Today, 10:42 AM
Transcript
Call ID: #8829Hello, am I speaking with Mr. Johnson?
Yeah, this is him. Who is this?
"I'm calling about your outstanding balance of $400. We need a payment today."
Opening Script
Failededit_note Manager Actions
AI Flags Critical Issues
Every call is automatically analyzed for compliance violations and quality issues. Critical errors are flagged instantly.
Manager Review & Override
Managers review flagged calls with full context. Override AI decisions when needed and add personalized coaching notes.
Instant Remediation
One-click training assignment. Agents receive immediate feedback with recommended micro-lessons to close skill gaps.
Average QA review time: 90 seconds per call (vs. 8+ minutes manual)
Latest from Plancket
Expert insights on debt collection compliance, AI automation, and agent training strategies.
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